Press
Partner Note
A trade note on partner work with print shops, resellers and teams running FastJET, Stormjet or Skywalker equipment.
Where Partner Note fits into a normal print week
Partner Note sets out how ColourRight works with print shops, resellers and teams running FastJET, Stormjet or Skywalker equipment. It focuses on practical trade communication, profile use and the job information needed before support starts. Keep it close if more than one business is involved in the same machine or colour setup.
Start the Partner Note with the machine model, ink set, and the job date that matters. Include whether the site is inland or coastal, because Gauteng dust and Durban humidity can shift cleaning, drying, and colour behaviour on the same media. Add any load-shedding window or courier cutoff that affects when test prints can be made and checked.
The first photo should show the printer, media loaded, and the cartridge positions in one frame. Save the Partner Note with the purchase order or job card so the reseller, print shop, and operator are reading the same machine details. That cuts down mixed messages when WhatsApp images start coming through after a stop or restart.
Machine details that must travel
A useful Partner Note names the exact profile in use, the media being printed, and the fault seen on the last acceptable sheet. It should also record who changed settings, cartridges, or RIP values before support was requested. One traceable record helps more than scattered voice notes from three businesses on one printer.
Send the Partner Note with the current profile name, clear media photos, and one image of the FastJET, Stormjet or Skywalker control area. If the issue involves ink supply or colour drift, note which cartridge positions were checked and what the last nozzle test showed. Use the website contact form only after the machine and job details are written down in one place with the contact form.
- Profile name tied to one machine
- Media photos taken at the printer
- Job notes shared across partner teams
Trade checks before support starts
Partner work often involves a reseller, an operator, and a buyer who each hold different pieces of the story. Put the town, machine location, and the person standing at the printer into the note, whether that is Johannesburg, Durban, Cape Town, or a smaller counter operation. When one machine prints for more than one business, list whose media, whose profile, and whose cartridges are on the job.
Coastal sites may need extra attention to drying and head maintenance after humid spells. Inland sites usually need cleaner photos of rails, sensors, and surrounding dust before colour faults are discussed. If power cuts interrupted the run, record whether the print fault appeared before shutdown or only after restart.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Notes that prevent crossed wires
Send the Partner Note with machine details, current profile, media photos, and any cartridge or colour issues already checked. Keep the subject line specific to the print floor.
Keep the Partner Note with the latest nozzle check, test print, and any cartridge labels that were swapped during troubleshooting. When a buyer asks why colour changed between runs, that written record is easier to follow than a chain of forwarded messages. Update the note each time media, profile, or RIP settings change on the same machine.