Resources
Warranty Note
A warranty note that explains what to record on install, service, power issues, third-party inks, and maintenance before a claim is discussed.
How the warranty note is used on support cases
The Warranty Note explains what should be written down before any warranty discussion starts. It covers install details, service history, power incidents, maintenance records and any use of third-party inks. Good notes at that stage matter more than guesswork after the fault has spread.
Record the machine model, serial number and installation date before anything else. A proper warranty note must also list the site conditions that matter in South Africa, including power failures, dust build-up inland, and humidity near the coast. For FastJET, Stormjet and Skywalker units, those details often explain faults that appear intermittent on first inspection.
Take clear photos before covers are removed or parts are swapped. Include the control panel, ink system, print area and any visible error code so the note reflects the machine as found. When third-party inks or recent service work are involved, write that down at the same time rather than trying to reconstruct it later.
Claims start with written evidence
The warranty note should show what was fitted, what maintenance was done, and what changed before the fault appeared. Include cartridge history, replaced parts, cleaning intervals and any prior stoppages after load-shedding. That gives a service record tied to the actual machine, not memory from the workshop.
Send the completed note through the contact form with the fault being reported. Add the purchase reference, service dates and any inverter, UPS or mains power incident linked to the problem. For FastJET, Stormjet and Skywalker cases, one accurate record helps more than a long chain of guesses.
- Install date, serial number, supplier details
- Power events logged with fault timing
- Third-party ink use noted clearly
What service records should show
List every visit where boards, dampers, pumps, heads or cables were checked or replaced. If a machine in Johannesburg ran through repeated outages, or a coastal site in Durban needed shorter cleaning intervals, put that into the note plainly. Cape Town and inland conditions do not affect these printers in the same way, and the record should reflect that.
Maintenance entries need dates, parts used and the name of the technician or supplier involved. Also record when the fault first appeared, whether it followed a head clean, and if the printer resumed after a hard shutdown. Those small details often separate wear, misuse and electrical damage.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Before sending the warranty note
Capture the printer details, purchase reference, fitted parts, maintenance history and the fault already reported before sending a warranty note. Add photos and keep the subject line exact.
Make sure photos are readable and that the machine name matches the paperwork for the FastJET, Stormjet or Skywalker unit involved. Keep a copy with the service file so later comparisons are based on the same record.
What our Colour Management customers say
Verified Google reviews