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Faq Floor

A floor FAQ with straight answers on ICC profiles, cartridge matching, common print faults, and the checks operators usually ask about first.

How the FAQ floor helps during a normal print week

FAQ Floor brings together the questions ColourRight hears most from print rooms. It covers ICC profiles, cartridge matching, common print faults, and the first checks operators usually make before escalating a problem.

Start the FAQ with the exact printer model, media loaded, and ink set in use. FastJET, Stormjet, and Skywalker units can show the same fault for different reasons once Highveld dust, Durban moisture, or a recent power interruption is part of the picture. Include the print mode, pass count, and whether the issue appears on every panel or only on one side of the run.

A clear first photo matters more than a long description typed from memory. Show the control panel, carriage area, nozzle test, and the affected print so the note matches what the operator saw on site. Keep the cartridge labels readable when colour drift or missing channels are part of the question.

Checks operators ask first

Before you broaden the fault search, compare the FAQ notes with the matching press record and a current swatch result. Run one final nozzle check or short control strip before the Bellville parcel leaves with the courier. ICC work starts from a test print on your usual roll, together with the RIP version you run.

  • Nozzle test before profile changes
  • Heater and pass settings checked first
  • Fault photos with machine details attached

Print room conditions across SA

Johannesburg dust often shows up as repeat contamination around the carriage path, while Cape Town and Durban humidity can shift drying behaviour on vinyl and banner stock. The FAQ should be read with those site conditions in mind, especially when banding, mottling, or ink rub starts after a weather change. Mention if the printer stands near an open roller door, extraction fan, or busy cutting area.

Load-shedding can interrupt purges, heater cycles, and the point at which an acceptable test was last recorded. Inland sites may need closer attention to wipers, caps, and sensor faces after dusty production days. Coastal shops should note whether overnight moisture affected media handling, head gap choice, or take-up tension.

Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.

Notes to send with a query

Use the FAQ floor note to flag the printer, media, ink set, and the problem already seen on site. Add clear photos and keep the email subject specific.

Write down the RIP setting name, resolution, pass mode, and any recent cartridge swap before the details are forgotten. Attach the calibration sheet or nozzle check with the job note when colour, density, or feed accuracy is being questioned. That gives the FAQ a usable record instead of a loose description after the print has been removed.

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