Support
Remote Check
A clear route for remote checks on South African large-format sites, aimed at teams already running production.
What Remote Check looks like in a working print week
Remote Check is for operators who need ColourRight to review a machine issue without an on-site callout first. Send the fault details, test output, and printer information so the check can focus on colour, ink delivery, or setup on your large-format unit.
Start with the printer model, the ink set, and what changed just before the fault showed up. Remote Check works best when the report includes the media in use, the RIP preset, and whether the issue appears on every job or only certain colours. Conditions in Gauteng dust, Durban humidity, and Cape Town winter moisture can all shift nozzle behaviour and drying on large-format units.
Include one full photo of the machine front and one close view of the service area if it is safe to open. A first image taken before extra cleans or resets often shows wiper condition, ink mist, or carriage contamination that later gets missed. That gives ColourRight a better base for checking colour drift, banding, or ink delivery faults from a distance.
Files to send first
Remote Check should end with one defined inspection list for the operator on site. That may be a nozzle sequence, a carriage rail check, a RIP setting comparison, or a request for another print in a known mode. Fewer variables make it easier to see whether the fault sits in colour management, head performance, or media setup.
Before sending the case, match the machine problem with the nearest notes in Profiles, Presses, or Swatches if those pages already cover your setup. Then use the contact form and give the nozzle test result plus the pass count, resolution, and ink limits from the RIP. The control panel readings from the FastJET, Stormjet, or Skywalker also help when the issue may come down to a setting.
- Nozzle tests from the current shift
- RIP screenshots with pass and resolution
- Machine name and fault in the email
Site conditions that change diagnosis
Remote checks on South African sites need more than a generic fault note. A unit in Crown Mines may show dust around sensors and rails, while a Durban machine can present ink and drying issues linked to moisture in the room. If the printer is in daily production, say which jobs are affected and whether the problem began after ink change, media swap, cleaning, or power loss.
Load-shedding history matters when faults follow restarts, interrupted purges, or overnight standing time. Coastal air can alter cleaning frequency and media response, while inland shops often need closer attention on capping, wiping, and static. If courier output is waiting in Bellville or Johannesburg, include the latest acceptable print beside the failed one for comparison.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
Operator notes worth attaching
For a Remote Check, send nozzle tests, fault photos, RIP screenshots, and the symptoms on site. Put the machine and problem in the subject line.
Write down the exact media name, heater settings, vacuum level, and last maintenance done before the fault. Add the time the test print was made and whether the printer had been idle, cleaning, or running a long job. Those notes help tie the visible defect to a machine condition instead of guessing from a single photo.