Support
parts counter
A FastJET, Stormjet, or Skywalker needs the right spare identified before the workshop orders a board, pump, cable, or cap top. The useful details are machine model, fitted head type, photo of the failed area, and any label or sticker still visible on the part.
What the parts counter handles in a real week
The Parts Desk page helps print shops order the right spares without back-and-forth. Use it for part references, cartridge notes, and machine details for FastJET, Stormjet, and Skywalker units running on South African sites.
Start with the exact machine variant and where the fault showed first, whether at ink supply, motion, control, or vacuum. Inland dust, coastal moisture, unstable power, and long courier routes across South Africa can all change which consumables and protection parts should be ordered with the main item. Johannesburg, Durban, Cape Town, and smaller regional shops often need a spare matched to what is physically on the machine, not only what appears in an old manual.
Take clear photos before anything is unplugged or removed from the carriage or control bay. A wide shot, a close label photo, and one image of the cable routing usually prevent confusion between similar assemblies. That record also helps when the failed piece has no readable code left on it.
Parts details that matter
The aim is to identify the correct spare reference, confirm the machine fitment, and note any related items worth checking at the same time. Shops often need more than one code, such as a main board plus ribbon cable, or a pump with matching tubing size. Clear records on the order reduce mix-ups between similar FastJET, Stormjet, and Skywalker configurations.
Match the request to the right machine notes and compare it with recent fault photos before adding extra items. Check the head count, board markings, and connector style before submitting the contact form.
- Correct spare matched to machine variant
- Clear fault photos before parts removal
- Machine details kept with the request
South African ordering checks
Distance and stock movement matter when a printer is down in Gauteng, KwaZulu-Natal, or the Western Cape. OR Tambo routes, local depot handovers, and hand-carried parts between workshops can affect how carefully small connectors, dampers, and encoder strips must be packed and labelled. If the machine has been modified from standard spec, state that before listing the failed item.
Sea air can shorten the life of exposed connectors and metal fittings near the ink path. Dry inland shops often see more dust around sensors, rails, and fan intakes, which can mimic a failed component. After power interruptions, note whether the fault appeared on boot, during cleaning, or once the carriage started moving.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401.
What to send with spares requests
For parts supply, send clear photos, machine model, board or head references, and what failed first. Label the request properly in the subject line.
Record the part number exactly as printed, even if one digit looks faded or scratched. Add the machine model, board reference, head model, and a short description of what stopped first. Keep those notes with the job card or purchase record so the same item can be traced later.